Policies & Procedures

Student Handbooks and Disclosures

Find detailed information related to program-specific policies and procedures.

Master’s Student Handbook

MSW Program Specific Policies

MSSP Program Specific Policies

NPL Program Specific Policies

PhD Student Handbook

DSW Student Handbook

Student Rights and Responsibilities

Structure for Facilitating Student Complaints/Concerns

The procedures for handling concerns about academic advisors, classroom instruction, and other issues related to student life are outlined below.

The University Ombuds Office(opens in a new tab) can be utilized during any step of the grievance process to assist with conflict resolution or mediation.

Concerns AboutSteps to Address Concerns
The University Ombuds Office(opens in a new tab) can be utilized during any step of the grievance process to assist with conflict resolution or mediation
Academic / CurriculumStep 1. Program Governance Student Representative
Step 2. Academic Advisor
Step 3. Program Administrative Director
Step 4. Faculty Program Director
Academic AdvisorStep 1. Academic Advisor
Step 2. Program Administrative Director
Step 3. Faculty Program Director or Associate Dean of Students Affairs
Class InstructionStep 1. Instructor
Step 2. Academic Advisor
Step 3. Program Administrative Director
Step 4. Faculty Program Director or Associate Dean of Student Affairs
Field Placement/Mentorship/InternshipStep 1. Field Instructor/Mentor/Advisor/Supervisor
Step 2. (MSW program only). Practice Instructor
Step 2. (MSSP, NPL). Administrative Program Director
Step 3. (MSW). Director of Field Instruction
Step 4. Faculty Program Director or Associate Dean of Student Affairs
AdministrationStep 1. Relevant Administrator
Step 2. Associate Dean of Student Affairs or Dean
Very Sensitive Concerns (i.e. Sexual harassment and discrimination)Step 1. University Ombuds or Office of Affirmative Action
Other StudentsStep 1. Student
Step 2. Instructor
Step 3. Educational Advisor
Step 4. Associate Dean of Student Affairs
Student Life Issues (eg, housing, health, disabilities)Step 1. Associate Director of Student Life and Wellness
Step 2. Dean of Student Affairs
School-wide issues (eg, building/equipment issues, events, etc)Step 1. Student Government Representatives
Step 2. Associate Director of Student Leadership and Engagement
Step 2. Associate Dean of Student Affairs